Privacy Policy

1. Information We Collect

We collect information you provide directly: name, email address, phone number, property address, repair information, uploaded documents, and payment information. We also automatically collect usage data including pages visited, features used, and device information.

2. How We Use Your Information

• Provide and improve our home repair coordination services
• Process membership payments and manage your account
• Generate repair cost estimates and savings calculations
• Connect you with Shield Approved contractors (with your consent)
• Send service-related communications and notifications
• Analyze usage patterns to improve the platform
• Comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share data with:

• Contractors: When you request coordination, we share relevant repair details to facilitate service
• Service Providers: Payment processors, cloud hosting, and analytics partners who help us operate
• Legal Requirements: When required by law, court order, or to protect our rights

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. However, no method of electronic storage is 100% secure.

5. Your Rights

You have the right to access, correct, or delete your personal data. You may export your Vault data at any time. To exercise these rights, contact us at privacy@nexushomeshield.com. We will respond within 30 days.

6. Cookies

We use essential cookies for authentication and session management. We also use analytics cookies to understand how our platform is used. You can control cookie preferences through your browser settings.

7. Data Retention

We retain your account data as long as your account is active. Upon account deletion, we remove personal data within 30 days, except where retention is required by law. Anonymized usage data may be retained for analytics.

8. Children's Privacy

Nexus Home Shield is not intended for users under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or through the platform. Continued use after changes constitutes acceptance.

10. Contact

For privacy-related inquiries: privacy@nexushomeshield.com